Support

Technical sup­port 

We don’t set­tle for any­thing else but top-​notch cus­tomer ser­vice. We under­stand the impor­tance of pro­vid­ing our cus­tomers the right tools to suc­ceed in 3D metrol­ogy, that is why we pro­vide an exten­sive range of cus­tomer care services.

Self-​service por­tal  

We encour­age our cus­tomers to get into the habit of self-​service through our knowl­edge base where they can quickly search for answers to fre­quently asked ques­tions. Sometimes great ser­vice means get­ting out of the cus­tomer’s way, and giv­ing them the tools they need to han­dle sit­u­a­tions by them­selves. Visit the Extranet web­site.

Hotline sup­port 

Visit our tech­ni­cal sup­port appli­ca­tions to open a ticket. Our sup­port team will take ana­lyze your request in short time.

Our highly-​skilled sup­port team is always there to sup­port and take con­trol of your soft­ware remotely for com­plex sit­u­a­tions, if nec­es­sary, but also for emer­gency phone calls. We do our best to deliver con­sis­tent ser­vice and tech­ni­cal sup­port by both Metrologic Group experts and within our sales net­work world­wide in the short­est time. Locate your near­est con­tact.

Software Maintenance

We reg­u­larly release soft­ware improve­ments in addi­tion to ver­sion updates twice a year. We make sure to develop new fea­tures requested by our cus­tomers, but also go the extra mile and develop the game-​changing capa­bil­i­ties for the 3D metrol­ogy of tomor­row. In addi­tion, we sup­port cus­tomers to keep 3D inspec­tion soft­ware sys­tems run­ning effec­tively in peak conditions.

Certification and Calibration

Thanks to our exten­sive coor­di­nate mea­sur­ing machines (CMM) cal­i­bra­tion back­ground, we offer reg­u­lar cer­ti­fi­ca­tion and cal­i­bra­tion ser­vices to guar­an­tee the high­est lev­els of sys­tem accu­racy and repeata­bil­ity. Visit the ded­i­cated page.

System Upgrade & Retrofit

Our motto is “Don’t change your mea­sur­ing device. Simply change the way it works.” You can, in most of the cases, trans­form an out­dated equip­ment in a cost-​effective way by coun­ter­act­ing machine obso­les­cence and restor­ing its full per­for­mance. Learn more about our retro­fit solu­tions.

3D Measurement System Integration

Our team of metrol­ogy experts and engi­neers can pro­vide tech­ni­cal advice to help our cus­tomers inte­grate 3D mea­sure­ment tech­nolo­gies into a pro­duc­tion envi­ron­ment. Be it operator-​driven 3D mea­sure­ment devices to mea­sure and ana­lyze parts at a spe­cific step of your man­u­fac­tur­ing process, the upgrade of an exis­tent mea­sur­ing dur­ing sys­tem or the imple­men­ta­tion of an auto­mated robotic qual­ity con­trol, we have the solu­tions and exper­tise to sup­port you regard­ing the inher­ent tech­ni­cal chal­lenges. Go to Automation projects page.

Training

Our goal is to pro­vide our cus­tomer with hands-​on instruc­tion and exper­tise to oper­ate, pro­gram and make the most out of their 3D mea­sure­ment hard­ware and soft­ware. We pro­vide tai­lored train­ing ses­sions, onsite and off­site, as well as advanced dimen­sional metrol­ogy courses. Contact us to learn about upcom­ing courses in your area or learn about cus­tom train­ing we can develop for you. Visit the Training page.

First Article Inspection (FAI) 

Count on us to help you pro­gram and per­form well-​defined first arti­cle inspec­tion pro­grams for proper start-​up of dimen­sional con­trol for new parts and assem­blies. A fair first arti­cle inspec­tion can save your whole pro­duc­tion from disaster.

Dimensional con­trol outsourcing 

A pro­fes­sional solu­tion to pro­duc­tion over­load or unique mea­sur­ing appli­ca­tions. 

 

 
Metrologic Group S.A.S France

Headquarters & World Development Center
26 Avenue Jean Kuntzmann,
Campus Pré-​Mayen — Inovallée
38330 Montbonnot-​Saint-​Martin — FRANCE
Ph: +33 (0) 476 043 030

Hotline: con­nect to our Technical Support Platform

> Map    > Accommodations around HQ

Metrologic Group Services Inc. USA

North American Innovation Center
28064 Center Oaks Court
Wixom, MI 48393
 — USA
Ph: +1 (248) 504‑6200

Hotline: con­nect to our Technical Support Platform

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Metrologic Group GmbH

German Innovation Center
Siemensstr. 22,
D‑73066 Uhingen
DEUTSCHLAND
Fon: +49 (0)7161 /​ 96587–66

Hotline: con­nect to our Technical Support Platform

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Metrologic Group Spain

Spanish Innovation Center
C/​ Zuazobidea, 34
Polígono Industrial Jundiz
01015 Vitoria — SPAIN
Ph: +34 945 291 089

Hotline: con­nect to our Technical Support Platform

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Metrologic Group Italia

Italian Innovation Center
Corso Unione Sovietica 612 /​ 3 /​ D 
10035 TORINO — ITALIA
Ph: +39 011.3989740

Hotline: con­nect to our Technical Support Platform

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Metrologic Group China

上海市徐汇区天钥桥路329号
嘉汇国际广场B幢809室
邮编:200030 — 中国
电话: (86–21) 2419 3258

热线:连接到我们的 Technical Support Platform

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Metrologic Group do Brasil

Rua Pasteur 463 13º andar, Água Verde,
Curitiba — PR CEP 80.250–104 — BRAZIL
Ph: +55 (41) 2101–1790

Hotline email: con­nect to our Technical Support Platform

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Hotline

Please visit our Technical Support Platform to open a ticket or con­tact your near­est dis­trib­u­tor.
Our sup­port team will take ana­lyze your request in short time.

One sin­gle point of con­tact for plan­ning, set-​up, train­ing and support.

CORONAVIRUS COVID-19 OUTBREAK AND STATUS UPDATE

 

Updated Thursday April 9th, 2020

 

In these times of change, we need to be proactive and adapt to a world that will be different.  Not only does this apply to us as a technological company but most importantly to our customers who will grow different set of expectations. More than ever, time has come to step up to evolving market demands: we are committed to implementing radical changes to support our end-users. Starting today.

 

Updated Tuesday March 17th, 2020

 

At Metrologic Group, safety is our number one priority. We are committed to providing you with the best possible customer experience while protecting our staff. As of Tuesday March 17th noon France is in partial lockdown and we will be applying government mandatory measures.  All of our team is able to operate and work remotely in secured locations.


Preventing the further spread of COVID-19 is a shared responsibility for us all.


We are monitoring and enforcing all guidelines set out by local governments in the countries in which we operate, whether related to local requirements, general hygiene or to travel restrictions.


During this time, we are doing our best to maintain 100% of our technical support services by phone, email or remote assistance.  If you have any technical problems using our solution or need simple assistance, you can contact us normally through the usual channels and locally available phone numbers:

 

  • • Technical Support: hotline [at] metrologic.fr  (replace [at] by @)
  • • Find and contact your local support
  • • Technical Support for France Hotline Direct Access Number: +33-476-043-033
  • • Or locate your nearest Subsidiary/resseller for local support.
  • • General or Commercial Inquiries: +33-476-043-030
  • • Extranet Link

 

Trainings, on-site assistance and business trips are cancelled until further notice.


However, our team of experts is available to perform virtual/remote training to support your needs:  contact your local focal to learn more on how we have adpated to the situation to keep providing training on our full range of software solutions.


We will continue to keep you informed as we go along and we invite you to regularly consult this page for the latest information.

 

Thank you and stay safe,

The Metrologic Group Team

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