支持

技术支持

除了一流的客户服务,我们不满足于其他任何条件。 我们了解为客户提供正确的工具以成功实现3D计量的重要性,这就是我们提供广泛的客户服务的原因。

自助服务入口
我们鼓励客户通过我们的知识库养成自助服务的习惯,在知识库中他们可以快速搜索常见问题的答案。 有时优质的服务意味着摆脱客户的束缚,并为他们提供所需的工具,以他们自己来处理情况。

客户服务热线
我们的技术娴熟的支持团队将随时为您提供支持,并在复杂情况下远程控制您的软件(如有必要),以及紧急电话。 我们竭尽所能,在最短的时间内由迈特罗芝集团的专家以及我们全球的销售网络提供一流的服务和技术支持

软件维保
除版本更新外,我们每年定期发布两次软件版本升级。 我们确保开发客户需要的新功能,而且还要加倍努力,为未来的3D计量开发改变游戏规则的功能。 此外,我们支持客户使3D检测软件系统在峰值条件下有效运行。

认证和校准
得益于我们广泛的三坐标测量机(CMM)校准经验,我们提供定期的认证和校准服务,以确保最高水平的系统准确性和可重复性。
系统升级与改造
我们的座右铭是“不要更改您的测量设备, 只需更改其工作方式即可。” 在大多数情况下,您可以通过改造恢复其完整性能,以经济高效的方式改造老旧设备。

3D测量系统整合
我们的计量专家和工程师团队可以提供技术建议,以帮助我们的客户将3D测量技术整合到生产环境中。 无论是操作员在制造过程的特定步骤中驱动3D测量设备来测量和分析零件,升级现有的测量系统还是实施自动化的机器人质量控制,我们都可以为您提供有关解决方案和专业知识的支持.

培训
我们的目标是为客户提供现场指导和专业知识,以充分利用其3D测量硬件和软件进行操作,编程和最大程度地发挥作用。 我们提供现场和异地定制培训课程,以及高级尺寸计量课程。 与我们联系以了解您所在地区即将举行的课程或了解我们可以为您开发的定制培训。

首件检验(FAI

依靠我们来帮助您编程和执行定义明确的第一条检测程序,以正确启动新零件和组件的尺寸控制。 公平地进行首件检测可以使您的整个生产免受影响。

尺寸控制外包

针对生产过载或独特测量应用的专业解决方案。

Metrologic Group China

上海市徐汇区天钥桥路329号
嘉汇国际广场B幢809室
邮编:200030 – 中国
电话: (86-21) 2419 3258

热线:连接到我们的 Technical Support Platform

访问地图 > Map

热线

请访问我们的技术支持平台开票或联系离您最近的经销商。
我们的支持团队将在短时间内分析您的请求。

规划、设置、培训和支持的单一联系人。

CORONAVIRUS COVID-19 OUTBREAK AND STATUS UPDATE

 

Updated Thursday April 9th, 2020

 

In these times of change, we need to be proactive and adapt to a world that will be different.  Not only does this apply to us as a technological company but most importantly to our customers who will grow different set of expectations. More than ever, time has come to step up to evolving market demands: we are committed to implementing radical changes to support our end-users. Starting today.

 

Updated Tuesday March 17th, 2020

 

At Metrologic Group, safety is our number one priority. We are committed to providing you with the best possible customer experience while protecting our staff. As of Tuesday March 17th noon France is in partial lockdown and we will be applying government mandatory measures.  All of our team is able to operate and work remotely in secured locations.


Preventing the further spread of COVID-19 is a shared responsibility for us all.


We are monitoring and enforcing all guidelines set out by local governments in the countries in which we operate, whether related to local requirements, general hygiene or to travel restrictions.


During this time, we are doing our best to maintain 100% of our technical support services by phone, email or remote assistance.  If you have any technical problems using our solution or need simple assistance, you can contact us normally through the usual channels and locally available phone numbers:

 

  • • Technical Support: hotline [at] metrologic.fr  (replace [at] by @)
  • • Find and contact your local support
  • • Technical Support for France Hotline Direct Access Number: +33-476-043-033
  • • Or locate your nearest Subsidiary/resseller for local support.
  • • General or Commercial Inquiries: +33-476-043-030
  • • Extranet Link

 

Trainings, on-site assistance and business trips are cancelled until further notice.


However, our team of experts is available to perform virtual/remote training to support your needs:  contact your local focal to learn more on how we have adpated to the situation to keep providing training on our full range of software solutions.


We will continue to keep you informed as we go along and we invite you to regularly consult this page for the latest information.

 

Thank you and stay safe,

The Metrologic Group Team

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